Support
Help & Info
Answers to the questions we hear most often. Can’t find what you need? Reach out directly.
Shipping & Delivery
Orders ship from within the United States. We offer same-day shipping for orders placed before our daily fulfillment cutoff. Orders received after cutoff, on weekends or holidays, or requiring payment or address review ship the next business day. Carrier transit estimates are not guarantees. If tracking shows an exception, contact support promptly with your order number.
Contact SupportOrders & Changes
Orders may be changed or cancelled only before shipment. Contact support immediately; cancellation is not complete until confirmed. Once an order has shipped, the sale is final.
Final Sales & Shipping Protection
All sales are final after shipment. Optional $2.99 shipping protection covers carrier-confirmed loss and items damaged in transit. It excludes incorrect customer-provided addresses, refused or unclaimed packages, delivery delays, and theft after carrier-confirmed delivery. Report an incorrect or damaged item promptly with photographs of the item and packaging.
COA Requests
Certificates of analysis are available for qualifying batches upon request. Include your order number so we can match the right batch.
Request COAContact
For anything else, our team is reachable by email and typically responds within one business day.
Email Support